Excellent Opportunity for Experienced Customer Service Representative and Sales Support Associate
Grace Clean Energy & Water Limited Uganda seeks to employ a mature, experienced and self-motivated team player as Customer Service Representative and Sales Support Associate. This position is a stepping stone to become Customer Service Head and/or a Sales Executive.
Customer Service Representative Tasks
• Call existing customers (between 20 and 25 customers per day) to inquire about their water purifier machine and ask if they require service or new genuine spare parts. Please emphasize that GCEWL only sells genuine spare parts, not sub-standard quality products. We sell our high quality spare parts priced 20% lower than the competition.
• Schedule appointments with customers and inform the technical team.
• Inform customers about our new solar power sets and our new Grace Arros Premium water purification system. Emphasize the benefits of having clean water direct from the tap.
• Request their email address and send them the PDF version of the new GCEWL Brochure, the PAUL Brochure & Special Offer Flyers. Or schedule a visit.
• Send out messages to the Customer Whatsapp Groups
• Keep the GCEWL Master Customer List up to date. Include most recent contact date, next steps, and other important and helpful information.
• Identify and assess customers’ requirements to maintain their loyalty and exceed their expectations.
• Build a long-lasting relationship and trust with all customer accounts through open and interactive communication. Engage co-workers to do the same.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Coordinate with CEO and Senior Salesperson, if necessary
